Manager, Customer Meter Services
3.
7 Fredonia, NY Fredonia, NY $123,000 - $145,000 a year $123,000 - $145,000 a year 17 hours ago 17 hours ago 17 hours ago Manager, Customer Meter Services Location:
Fredonia, NY, US, 14063 Buffalo, NY, US, 14214 Division:
NY Gas Operations CMS Electric Job Type:
Requisition Number:
49842 Department:
Job Function:
Metering Services About us National Grid is hiring a Manager in our Customer Meter Service department in Buffalo, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses.
We are there when people need us the most.
We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose Responsible for the oversight and organization of all Customer Meter Service activities, including emergency response and customer meter-oriented services.
Manage a team of Supervisors with a focus on safe, compliant, and efficient delivery of electric work in the field.
Also works collaboratively with internal/external stakeholders to optimize operational performance and customer satisfaction.
Key Accountabilities Promote the philosophy and development of safe team working practices across Customer Meter Services (CMS) to achieve business objectives and continuously improve performance.
Coordinate 911/Wires Down response during electric emergencies including operational response and stakeholder management to ensure public safety and/or service restoration.
Support business area by translating business objectives into clearly defined business cases, costs or schedules.
Develop and sustain a labor relations strategy in conjunction with the Director of Labor Strategy, to improve operational flexibility and increase efficiencies.
Manage the hiring of direct reports, facilitate resolutions to workplace issues and provide consultation in these areas for below direct report level.
Prioritize work and allocate resources of the Customer Metering Services (CMS) team to ensure that the work plan is delivered.
Manage field operational process activities to achieve high productivity, low cost and efficient work practices.
Qualifications Bachelor's Degree in an analytical discipline is preferred with a minimum of 5 years experience in a leadership or supervisory role.
In lieu of degree, a minimum of 10 years equivalent experience in electric distribution, operations/construction field is preferred with experience in leadership/project management or SME role.
Translate business objectives into clearly defined costs.
Able to communicate clearly and succinctly and is effective in all manner of presentation settings.
Excellent leadership and communication skills.
Ability to establish sustainable relationships with key internal and external personnel.
Ability to develop personnel.
More Information #LI-PK1 Salary - $123,000 - $145,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market:
Buffalo Recruitment Advisory.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Fredonia, NY Fredonia, NY $123,000 - $145,000 a year $123,000 - $145,000 a year 17 hours ago 17 hours ago 17 hours ago Manager, Customer Meter Services Location:
Fredonia, NY, US, 14063 Buffalo, NY, US, 14214 Division:
NY Gas Operations CMS Electric Job Type:
Requisition Number:
49842 Department:
Job Function:
Metering Services About us National Grid is hiring a Manager in our Customer Meter Service department in Buffalo, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses.
We are there when people need us the most.
We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose Responsible for the oversight and organization of all Customer Meter Service activities, including emergency response and customer meter-oriented services.
Manage a team of Supervisors with a focus on safe, compliant, and efficient delivery of electric work in the field.
Also works collaboratively with internal/external stakeholders to optimize operational performance and customer satisfaction.
Key Accountabilities Promote the philosophy and development of safe team working practices across Customer Meter Services (CMS) to achieve business objectives and continuously improve performance.
Coordinate 911/Wires Down response during electric emergencies including operational response and stakeholder management to ensure public safety and/or service restoration.
Support business area by translating business objectives into clearly defined business cases, costs or schedules.
Develop and sustain a labor relations strategy in conjunction with the Director of Labor Strategy, to improve operational flexibility and increase efficiencies.
Manage the hiring of direct reports, facilitate resolutions to workplace issues and provide consultation in these areas for below direct report level.
Prioritize work and allocate resources of the Customer Metering Services (CMS) team to ensure that the work plan is delivered.
Manage field operational process activities to achieve high productivity, low cost and efficient work practices.
Qualifications Bachelor's Degree in an analytical discipline is preferred with a minimum of 5 years experience in a leadership or supervisory role.
In lieu of degree, a minimum of 10 years equivalent experience in electric distribution, operations/construction field is preferred with experience in leadership/project management or SME role.
Translate business objectives into clearly defined costs.
Able to communicate clearly and succinctly and is effective in all manner of presentation settings.
Excellent leadership and communication skills.
Ability to establish sustainable relationships with key internal and external personnel.
Ability to develop personnel.
More Information #LI-PK1 Salary - $123,000 - $145,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market:
Buffalo Recruitment Advisory.
Estimated Salary: $20 to $28 per hour based on qualifications.
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